Campbell Scientific offers a variety of services, including calibration, repair, and maintenance. Please follow the guidelines here if you would like to return a product for servicing.

Please note the following:

  1. The guidelines on this page apply only to customers residing in countries served by Campbell Scientific Ltd, directly. Affiliate companies handle repairs for customers within their territories. Please visit our Contact Us page if you need to find out which organization serves your country.
  2. Products may not be returned without prior authorization and an RMA number. (Please review the instructions in the "Repairs or Maintenance" section.)
  3. All products returned for service must be (1) clean and (2) uncontaminated by harmful substances, such as hazardous materials, chemicals, insects, and pests. To verify this, the Statement of Product Cleanliness and Decontamination form must be completed for the products you are returning. 

Repairs or Maintenance

Follow these steps to return products for repair or maintenance:

  1. A support engineer (SE) must determine the nature of the problem. To talk to a SE, contact Campbell Scientific Ltd by phone at 01509 828900.
  2. After a support engineer determines the nature of the problem, you will be given a returned material authorization (RMA) number by our Service Department (during the same phone call).
  3. You will then receive an RMA Confirmation email that contains instructions for completing the required paperwork and shipping the product.

Calibration

Follow these steps to return products for calibration:

  1. Request a returned material authorization (RMA) number from our Service Department by calling 01509 828900.
  2. You will then receive an RMA Confirmation email that contains instructions for completing the required paperwork and shipping the product.

If you have any questions about the services we perform, please call us at 01509 828900 or email support@campbellsci.co.uk.

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